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Posted: November 27, 2016

Questions to ask when hiring an IT support company

Without a doubt, security should be a major concern for all businesses, no matter the size. Nowadays, cyber criminals are targeting small businesses just as often as they do large businesses. If you're interested in hiring an IT support company for business security, here are a few questions you should ask during the interview process.

What Is Your Experience with Disaster Recovery?

While many business owners consider cyber attacks to be the biggest threat they face, few consider the disastrous impact data loss or destruction can have. In the event your data is lost or destroyed due to human or technology error, you definitely want to have options in terms of getting this lost data back.

Therefore, you should ask the IT support company about its experience with disaster recovery and data backup to ensure you're covered.

What Is Your Availability After-Hours?

Unfortunately, business owners often need the services of an IT support company at the most inconvenient times. There's not much you can do to prevent a server or computer from crashing after-hours or on the weekend. Therefore, it is in your best interest to hire an IT support company that is available both on nights and weekends, especially during emergencies.

You definitely want to be clear about your expectations when it comes to availability before you hire an IT support company. That way, you won't end up unpleasantly surprised when a business security issue pops up.

For more information about how to hire an IT support company for your business security needs, don't hesitate to contact us.

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The team at Core is available whenever we need them, and they are all very well trained to accomplish whatever the task at hand may be.  Whether a big business or a small business, CORE is who we would recommend for the job!

-Christine Warner
VP of IT, P&W Industries
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